At Ganesh Oil Mills, we are committed to delivering high-quality oil products directly to your doorstep with efficiency and reliability. This Shipping & Delivery Policy outlines the terms and conditions governing the shipment of our products.

1. Shipping Locations

  • We deliver to all serviceable pin codes within India.
  • International shipping is currently not available.

2. Shipping Charges

  • Shipping charges are calculated based on the order weight, delivery location, and chosen shipping method.
  • Any applicable shipping fees will be displayed during the checkout process.
  • Free shipping may be available for orders above a certain value, as part of ongoing promotions or offers.

3. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

4. Estimated Delivery Time

  • Delivery timelines may vary based on the shipping address and courier partner but are typically as follows:
    • Local Deliveries: 3-5 business days
    • National Deliveries: 5-10 business days
  • Delays due to unforeseen circumstances (e.g., natural disasters, strikes) may occur, but we will keep you informed about your order status.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email or SMS.
  • You can use this tracking number to monitor your shipment’s progress through our courier partner’s website.

6. Delivery Attempt

  • Our delivery partners will make up to two attempts to deliver your order.
  • If the delivery is unsuccessful due to unavailability or incorrect address details, the order may be returned to our warehouse.
  • In such cases, you will be notified, and re-shipping charges may apply.

7. Inspection on Delivery

  • We recommend inspecting your package upon delivery.
  • If the product is damaged, defective, or missing items, please report it to our customer care within 48 hours of delivery.

8. Undeliverable Packages

  • In cases where a package is returned as undeliverable (e.g., incorrect address, refusal to accept), we will contact you to arrange a re-delivery.
  • Additional shipping charges may apply for re-shipping.

9. Cancellation and Changes

  • Orders can be cancelled or modified before they are shipped.
  • Once the order is shipped, cancellations or modifications are not permitted.

10. Returns and Refunds

  • If you receive a damaged or defective product, please refer to our Returns and Refund Policy for further instructions.