Refund & Return Policy for Ganesh Oil Mills

At Ganesh Oil Mills, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our Refund & Return Policy outlines the process for addressing your concerns.

1. Eligibility for Returns

1.1 Products can only be returned if they meet the following conditions:

  • The product is defective or damaged upon delivery.
  • The product does not match the description or order specifications.
    1.2 To be eligible for a return:
  • The product must be unused and in its original packaging.
  • The product must be returned within 7 days of delivery.

2. Non-Returnable Items

2.1 The following products are not eligible for return or refund:

  • Opened or used products.
  • Products damaged due to improper handling or storage by the customer.

3. Return Process

3.1 To initiate a return, please contact our customer support team via email or phone with the following details:

  • Order number
  • Reason for return
  • Supporting evidence, such as photographs of the defect/damage.
    3.2 After receiving your request, we will review it and provide a return authorization, along with instructions for shipping the product back to us.
    3.3 Customers are responsible for the shipping costs of returning the product unless the return is due to a defect or error on our part.

4. Refund Process

4.1 Refunds will only be issued after the returned product has been inspected and approved by our team.
4.2 Approved refunds will be Refund will be credited to your original payment method with in 7 days
4.3 If a refund is not approved, we will notify you with the reason for rejection.

5. Replacement Policy

5.1 If a product is found to be defective or damaged, we may offer a replacement instead of a refund.
5.2 Replacements are subject to product availability. If a replacement is not available, a full refund will be issued.

5.3 Your order will be exchanged and replacement will delivered with in 7 days

6. Cancellation Policy

6.1 Orders can only be canceled if they have not been processed for shipment.
6.2 To cancel an order, contact our customer support team immediately after placing the order.